We offer a limited warranty on the following items:
Items Covered Under the 5-Year Warranty:
- Tower Garden Units (Plastic Components)
- Nutrient Reservoir
- Reservoir Lid
- Access Port Lid
- Tower Sections
- Shower Cap
- Shower Cap Lid
- Pumps (from 2020 onward)
- Timer
- Extension Kits (Plastic Components)
- Regular Extension Kit
- Combo Extension Kit
- Baby Greens (Microgreens) Extension Kit
Items Covered Under the 3-Year Warranty:
- LED Indoor Grow Lights (starting April 21, 2023)
Items Covered Under the 1-Year Warranty:
- FLEX Support Cage
- HOME Support Cage
- Tower Garden Dolly
- Tower Garden Growing Clips
- Pumps (prior to 2020)
- LED Indoor Grow Lights (prior to April 21, 2023)
- Extension Rods
- Germinator
Items Not Covered Under Warranty:
- All Consumables (single-use products):
- Seed Starter Kit
- Rockwool
- Net Pots
- Tower Garden Mineral Blend
- pH Kits
How to Redeem Your Warranty: To redeem your warranty, please contact our Customer Experience team by either:
- Email: [email protected]
- Phone: 1-800-668-8980
We may require the following before approving a warranty
replacement:
replacement:
- Photos of the damage
- Return of the original product
Additionally, we must be able to locate and verify your original purchase in our system. Please note that any self-made modifications or improper use to the product will void the warranty.